Smoothly
Rug Return or Exchange
We take all the risk out of ordering by offering a satisfaction guarantee through a comprehensive rug return policy. We’ll always do our best to take care of you!
If for any reason you are not completely satisfied with your Rug Expo rug or other products.
14 DAYS
Rug Return
30 DAYS
Rug Exchange
HOW TO RETURN YOUR ORDER
We offer a full refund and less return shipping for any rug returns.
For online orders, just start your return shipping within 14 days after you’ve received your online orders and have reached us via email to receive your return authorization.
HOW TO EXCHANGE YOUR ORDER
For items purchased in the store, Exchange your rug up to 30 days. Full refunds are only offered for 2 business days. This policy excludes rugs marked or sold as “clearance” and custom orders which are final.
Please see our in-store invoice for additional terms of sale for items purchased in our San Diego store.
RETURN AUTHORIZATION
For returning a rug from online orders, you will need a return authorization.
Just send us an email to
[email protected],
give us a call to start your return.
EXCHANGES
30-Day Exchanges are available for the same or greater value rugs for our local San Diego customers who buy in our store. If you need to exchange your item purchased online, simply return within the timeline above and buy another.
COST & PAYMENT
To facilitate affordable return shipping, we offer discounted fees, deducting the label cost from your refund. The return shipping price varies based on the product's size, weight, distance, and dimensions. Customers have the option to use their own shipping method for returns, in which case no freight charges will be deducted.
RETURN LABEL
When you buy a return label from us, it requires dropping off the item at a designated station, but you can opt for pickup via email, which incurs an extra fee. The return label is valid for 7 days. If you don't receive the label in your email, check spam and trash folders or contact customer service for assistance or to request a new return shipment.