HOW TO RETURN OR EXCHANGE YOUR ORDER
We take all the risk out of ordering by offering a satisfaction guarantee. We'll always do our best to take care of you! If for any reason you are not completely satisfied with your Rug Expo rug or other products, we offer a full refund less return shipping. For online orders, just start your return shipping within 14 days after you've received your online orders and have reached us via email to receive your return authorization. For items purchased in the store, exchange your rug up to 30 days. Full refunds are only offered for 2 business days. This policy excludes rugs marked or sold as "clearance" and custom orders which are final. Please see our in-store invoice for additional terms of sale for items purchased in our San Diego store.
For online orders, you will need a return authorization. Just send us an email to [email protected], give us a call or just use our chat feature (if present) at the bottom of this page to start your return.
30-Day Exchanges are available for the same or greater value rugs for our local San Diego customers who buy in our store. If you need to exchange your item purchased online, simply return within the timeline above and buy another.
COST & PAYMENT
We have arranged for discounted shipping fees to keep your return shipping affordable. To make it easiest for our customers, the amount of the return label you select will be deducted from your returned purchase amount. You will see the amount that will be deducted at the time of the return. The price of the return freight depends on the size of the product being returned. We take into consideration the item to be returned product weight, distance to travel, and dimensions when generating a shipping label for you. If you would like to return the rug using your own shipping method, let us know when initiating the return authorization and no freight charges will be deducted from your credit card.
If you purchase a label from us, you will be required to drop the item off an item at a choice of the designated drop off stations. If you do not want to drop off your item, you are given an option in the email that is sent to you, so we can schedule a pickup. Please note, there is an additional fee associated with this service. The return label is good for 7 days. If you haven’t received your return shipping label via email, check your spam and trash folder where sometimes emails get blocked and sent to. If you still can’t find it, please give our customer service a call and we can get you the appropriate return information or put in a new return shipment request.
WANT AN EXPERT’S OPINION ON HOW TO BUY A FINE ORIENTAL, ANTIQUE, OR PERSIAN RUG?
We’re here for any and all questions you have as you get started.