Rug Expo is happy to offer free shipping on all our rugs and pads over $50, but we can only offer free shipping to the 48 contiguous states of the United States. We may also ship to, but may charge you for shipping to Canada, Puerto Rico, Alaska and Hawaii. We don't ship elsewhere, and we cannot ship to PO Boxes or APO Boxes.
Most Rugs (except custom rugs) are usually shipped from our San Diego location or various warehouses within 2-4 days, by UPS or by FedEx for your convenience and maximum efficiency. Depending on your location and warehouse location of the rug, it should arrive within an additional 3 to 7 business days. Some items, such as pads may ship separately.
If possible, we will email you with a tracking number and updated estimated delivery time at the time of shipment via email. This way you can track the location and progress of your order. If you have any questions related to the tracking of your order, please e-mail us at support @ rugexpo.zendesk.com.
RECEIVING A LARGE RUG
Your carrier will probably contact you and schedule a delivery time. Please note the driver is only required to deliver the rug "curbside" or at the end of your driveway. Please arrange help if you need to install the rug inside your home. If you are in our local San Diego area and need an install, please call or email us at support @ rugexpo.zendesk.com to arrange for free delivery and install.
Immediately Inspect to ensure your rug is not damaged. If the package shows visible signs of damage, ask the driver to inspect the contents with you. Open the wrapping and check the rug. Describe in writing the damage on both your copy and the shipper’s shipping documents. If the rug is damaged beyond repair, then the merchandise should be refused. Do not sign for items that are or may be damaged unless it is noted on the shipping document you are signing. If you refuse the items due to damage, contact us immediately and we will process a replacement order for you and deal with the shipping company. Remember, once you sign for the item or give permission to the shipper to leave merchandise, you may be responsible for filing a claim with them if the merchandise has been damaged in shipping.
Unpack and inspect your shipment as soon as possible after delivery. If you find hidden loss or damage which you expect is from shipping, immediately contact the shipper’s local service center or customer service department to report it and to determine if an inspection will be required. Leave the packing materials as they were when you first discovered the loss or damage. If you see what is a manufacturer defect, please contact us at support @ rugexpo.zendesk.com.