within 2-4 Days
Shipping Information
Rug Expo has the largest inventory both in our store and online. with over 10,000 rug in our store and over 100,000 rugs from the top brand and designers available online.
we have the best selection.
If you’re looking for a beautiful new rug for your living room, dining room, bedroom or hall, we have the best selection, quality and value. you can find-or let our experts help you find a beautiful rug you’ll love.
INSPECTION
Upon receiving your rug, inspect it immediately for any damage. If visible damage is present, have the driver inspect it with you, documenting the damage on both your copy and the shipping documents. If the rug is irreparably damaged, refuse the delivery.
Do not sign for damaged items without noting the damage on the document. If you refuse the item due to damage, inform us right away for a replacement order, and we will handle the shipping company.
Once you sign for the item or authorize delivery without presence, you might need to file any damage claims directly with the shipper.
FREE SHIPPING
Rug Expo is happy to offer free shipping on all our rugs and pads over $50, but we can only offer free shipping to the 48 contiguous states of the United States. We may also ship to, but may charge you for shipping to Canada, Puerto Rico, Alaska and Hawaii. We don’t ship elsewhere, and we cannot ship to PO Boxes or APO Boxes.
DELIVERY TIME
Most rugs (except custom rugs) are usually shipped from our San Diego location or various warehouses within 2-4 days, by UPS or by FedEx for your convenience and maximum efficiency. Depending on your location and warehouse location of the rug, it should arrive within an additional 3 to 7 business days. Some items, such as pads may ship separately.
TRACKING
If possible, we will email you with a tracking number and updated estimated delivery time at the time of shipment via email. This way you can track the location and progress of your order. If you have any questions related to the tracking of your order, please e-mail us at [email protected]
RECEIVING A LARGE RUG
Your carrier will probably contact you and schedule a delivery time. Please note the driver is only required to deliver the rug “curbside” or at the end of your driveway. Please arrange help if you need to install the rug inside your home. If you are in our local San Diego area and need an install, please call or email us at [email protected] to arrange for free delivery and install.
HIDDEN DAMAGE
Unpack and inspect your shipment as soon as possible after delivery. If you find hidden loss or damage which you expect is from shipping, immediately contact the shipper’s local service center or customer service department to report it and to determine if an inspection will be required.
Leave the packing materials as they were when you first discovered the loss or damage.
If you see what is a manufacturer defect, please contact us at [email protected].
